What type of dyes do you use?

We only use heavy metal free, AZO free and eco-friendly dyes to make sure our garments are super gentle and naturally hypoallergenic on your little ones skin!

Are your snaps nickel free?

Yes! Our metal snaps are nickel and lead free!

What is Organic Cotton? What are the benefits?

Organic cotton is grown without herbicides, pesticides or any other harmful chemicals that are harmful for the environment, the farmers, and for your little ones skin! 

Do you offer Wholesale?

We do! Please visit our Wholesale section( Link to Wholesale form) to apply. 

Will the colour/prints fade when washed?
We're all natural so some fading is normal. We recommend avoiding the use of powerful detergents or bleaching agents, and dry naturally in the shade to retain the original colour and print quality of our products. 

Is organic cotton softer than conventional cotton?
Organic does feel softer than conventional cotton because the threads that make up cotton have not been broken down or damaged by chemicals used in their growing process, making their surface smoother and nice to the touch.

SHIPPING

How long will it take to get my order?

It depends on where you are. Orders shipped within the state take about 4-5 business days to arrive. Orders outside Tamil Nadu deliveries can take anywhere from 7-10 days. Delivery details will be provided in your confirmation email.

Orders

What happens if an item ordered is out of stock/you are unable to fulfill my order?
Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.

How do I redeem my promo code?
Enter your promo code at checkout and the discount will be automatically applied to the total amount.

Payment

What payment options do you offer?
We support the following payment options:
1. Credit Card
2. Debit Card (only if your issuer bank permits online transactions)
3. Net Banking (within India only)

Do you offer Cash on Delivery (COD) as a payment option?
Yes to selected pincodes

Do you accept payment in multiple currencies?
No, currently we don't. 

Do you accept payment through cheque/demand draft?
No, currently we don't.

How do you ensure the security of online payments?
We are using a very secure and trusted payment gateway to provide full security to our customers. If an amount is deducted after any failed transaction, it will be reverted to the bank account of the customer within a few days of time. 

Do you save credit card information?
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us. 

I am not being able to make a payment using my credit card. What should I do?
Anyone not being able to use a credit card can try a debit card or net banking (within India). You could also re-attempt the transaction after sometime as it could be due to a server problem.

How do I know that my online transaction was successful?
You will receive an email from Nature’s Cuddle after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.